Privacy Policy
Policy Innovation Japan Co., Ltd. (hereinafter referred to as “the Company“) establishes this Privacy Policy (hereinafter referred to as “this Policy“) regarding the handling of personal information of users of its services (hereinafter referred to as “Users“) as follows: The Company shall construct a mechanism for personal information protection, ensure that all employees recognize the importance of personal information protection, and promote the protection of personal information by thoroughly implementing these initiatives.
Article 1 (Personal Information)
“Personal Information” refers to “personal information” as defined in the Act on the Protection of Personal Information (Act No. 57 of 2003, hereinafter referred to as the “Personal Information Protection Act“), meaning information about a living individual that can identify a specific individual by name, date of birth, or other descriptions contained in the information, or that includes a personal identification code.
Article 2 (Information Acquired)
The Company may acquire the following information (including personal information) from Users in the Service: (1) Information provided directly by Users
- Information provided during inquiries (name, contact information, etc.)
- Information provided for member registration features (email address, password, SNS account information, profile photo)
(2) Information automatically acquired with the use of the Service
- Device-specific ID, advertising identifiers (IDFA/AAID), language settings, OS version, IP address
- Cookies, operation history within the service, access date and time, and other information collected by the Company during the process of using the Service
Article 3 (External Transmission and Non-Display of Third-Party Advertisements)
External Transmission
For the purpose of analyzing usage and marketing activities, the Service uses the following external tools and transmits Users’ information to these entities:
(1) Google Analytics / Firebase Analytics
(2) Other analysis tools may be added in the future
Non-Display of Third-Party Advertisements
The Service does not display behavioral-tracking advertisements by third parties such as Google AdSense.
Article 4 (Purpose of Use of Personal Information)
The Company shall acquire Users’ personal information within the scope necessary for the following purposes and utilize the acquired information. When utilizing personal information beyond the scope of the following purposes, the Company shall obtain the User’s consent in advance through appropriate methods.
(1) To provide the Company’s services (hereinafter referred to as “the Service“).
(2) To modify/improve the content of the Service or to develop new services.
(3) To provide guidance on new functions, updates, campaigns, and other services offered by the Company (including sending emails, flyers, and other direct mail), and for marketing activities (including remarketing based on Users’ behavioral history, etc.).
(4) To provide necessary communications such as maintenance and important announcements.
(5) To respond to Users’ opinions, inquiries, etc., regarding the Service (including performing identity verification).
(6) For billing and confirmation operations related to usage fees when paid services are implemented.
(7) To report the usage status of the Service to Users.
(8) To request cooperation in surveys, interviews, etc., regarding the Service, to request participation in various events, or to report the results thereof.
(9) To investigate and analyze the usage history of the Service, etc., and utilize the results for the improvement/development of the Service and for the delivery of advertisements.
(10) To create statistical data in a form that cannot identify individuals.
(11) To provide personal information to participating companies, etc., in Company-sponsored events based on the User’s consent/application.
(12) To identify Users who violate the terms of use or attempt to use the Service for illegal or improper purposes, and to refuse their use.
Article 5 (Management and Protection of Personal Information)
Personal information shall be strictly managed, and data shall not be disclosed or provided to a third party without the User’s consent, except in the cases listed below. Furthermore, considering safety, the Company shall take preventative and corrective measures against risks such as unauthorized access to personal information, loss, destruction, alteration, and leakage of personal information.
(1) When it is necessary for the protection of a person’s life, body, or property, and it is difficult to obtain the User’s consent.
(2) When it is particularly necessary for the improvement of public health or the promotion of the sound development of children, and it is difficult to obtain the User’s consent.
(3) When it is necessary to cooperate with a national agency, a local government, or a person entrusted by them in executing the affairs prescribed by law, and obtaining the User’s consent may impede the execution of the said affairs.
(4) Other cases permitted by law.
Article 6 (Outsourcing the Handling of Personal Information)
The Company may outsource the whole or part of the handling of personal data within the scope necessary to achieve the purpose of use. In this case, the Company shall fully examine the suitability of the outsourcing contractor, stipulate matters regarding confidentiality obligations in the contract, and conduct necessary and appropriate supervision of the outsourcing contractor. The Company shall outsource payment processing to external payment service providers (such as Stripe or Apple/Google payment SDKs, etc.) when paid services are implemented.
Article 7 (Transfer of Personal Information Outside of Japan)
The Service is globally deployed, and since cloud services used for infrastructure, such as servers, may be located outside of Japan, Users’ personal data may be transferred outside of Japan. Additionally, since the providers of the analysis tools used (Google Analytics / Firebase Analytics, etc.) are foreign corporations, personal data will be transferred to the countries where these entities are located (such as the United States). The Company shall comply with the Personal Information Protection Act and other relevant laws and regulations, understand the personal information protection systems in the recipient countries, and implement appropriate safety management measures.
Article 8 (Disclosure of Personal Information)
When a User (limited to the individual themselves; hereinafter the same in this article) requests the disclosure of personal information held by the Company, the Company shall disclose it to the User without delay. However, the Company may decide not to disclose all or part of the information if it falls under any of the following, and shall notify the User without delay of the decision not to disclose.
(1) If disclosure is likely to harm the life, body, property, or other rights and interests of the User or a third party.
(2) If disclosure is likely to cause significant hindrance to the proper execution of the Company’s business.
(3) Other cases where disclosure would violate laws and regulations.
Article 9 (Correction, etc., of Retained Personal Data)
If the personal information held by the Company is incorrect, the User may request the Company to correct, add, or delete (hereinafter referred to as “Correction, etc.“) the said personal information. Upon receiving a request as described in the preceding paragraph, the Company shall conduct the necessary investigation without delay, and if the Company determines that the request described in the preceding paragraph is justified as a result, the Company shall perform the Correction, etc., of the said personal information without delay. If the Company makes a decision regarding the implementation or non-implementation of Correction, etc., based on the preceding paragraph, the Company shall contact the User themselves without delay.
Article 10 (Suspension of Use, etc., of Personal Information)
The User may request the Company to suspend the use, erase, or suspend the provision to a third party (hereinafter referred to as “Suspension of Use, etc.“) of personal data held by the Company. Upon receiving a request as described in the preceding paragraph, the Company shall conduct the necessary investigation without delay, and if the Company determines that the request described in the preceding paragraph is justified as a result, the Company shall perform the Suspension of Use, etc., of the said personal data. However, if the Suspension of Use, etc., of personal information requires a large cost or is otherwise difficult to implement, and if alternative measures necessary to protect the User’s rights and interests can be taken, the Company shall take such alternative measures. If the Company makes a decision regarding the implementation or non-implementation of Suspension of Use, etc., based on the preceding paragraph, the Company shall contact the User themselves without delay.
Article 11 (Procedures for Changes to the Privacy Policy)
The Company shall review the content of this Policy appropriately and strive for its improvement. The content of this Policy may be changed, except for matters otherwise stipulated by laws and regulations or this Policy. The revised Privacy Policy shall take effect from the time it is notified to the Users or posted on the Company’s website by the method prescribed by the Company.
Article 12 (Compliance with Laws and Norms)
The Company shall comply with Japanese laws, regulations, and other norms applicable to the personal information it holds.
Article 13 (Response to Complaints and Consultations)
The Company accepts complaints and consultations from Users regarding the handling of personal information and responds appropriately and promptly. Furthermore, the Company also responds promptly and appropriately to requests from Users for disclosure, correction, addition, deletion, or refusal of use or provision of the said personal information.
Article 14 (Security Management Measures)
The Company shall take organizational, physical, human, and technical measures, such as implementing access restrictions to personal information files, recording access logs, and implementing security measures to prevent unauthorized access from outside, thereby preventing unauthorized intrusion into personal information, as well as the loss, destruction, alteration, and leakage of personal information. In the unlikely event of an accident such as the leakage of a User’s personal information, the Company shall promptly report to the supervisory authority in accordance with the Personal Information Protection Act and related guidelines, and shall take necessary actions such as measures to prevent similar incidents and recurrence prevention measures, in accordance with the instructions of the said supervisory authority.
Article 15 (Company Address, Representative Name, and Personal Information Protection Manager)
The Company’s address, the name of the representative, and the Personal Information Protection Manager are as follows:
Address: Ju-zen Building 8F, 2-9-6 Nagatacho, Chiyoda-ku, Tokyo
Representative: Haruka Koshimizu
Personal Information Protection Manager: Hiroaki Honda
Article 16 (Contact Information)
For inquiries regarding the Company’s handling of personal information, please contact us via the inquiry form on our website or the details below:
Policy Innovation Japan Co., Ltd. Customer Support
〒100-0014 Ju-zen Building 8F, 2-9-6 Nagatacho, Chiyoda-ku, Tokyo
TEL: 03-6257-2525 Mail: info@policyinnovation.co.jp
Established and Enforced on 01, Oct, 2025.